Privacy Policy

1. Information We Collect

• Account information, such as your name, email address, phone number, and third-party account information (if you use social login).
• Order information, including items, delivery address, pickup location, order notes, and restaurant preferences.
• Payment information, which is processed by our payment providers. We do not store full card numbers.
• Location data you provide for delivery or pickup, and approximate location derived from your device or IP address.
• Communications with us and restaurants, including support requests and order updates.
• Usage data, such as device identifiers, browser type, pages viewed, analytics events, and cookies.

2. How We Use Information

• Provide and improve the Service, including order fulfillment.
• Process payments, tips, refunds, and resolve disputes.
• Send order confirmations, status updates, and account notices.
• Personalize experiences and recommend restaurants or items.
• Analyze usage, monitor performance, and prevent fraud or abuse.
• Send marketing communications where permitted and with opt-out options.

3. How We Share Information

• With restaurants to prepare and fulfill your orders.
• With service providers that help us operate the Service, such as payment processors (Stripe), analytics (Google, Firebase), hosting, and map service providers (Google Maps, Mapbox).
• If required by law, to comply with legal obligations, or to protect the safety and integrity of the Service.
• As part of a business transaction, such as a merger, acquisition, or sale of assets.

4. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. We use analytics tools (such as Firebase Analytics and Google Analytics) to improve performance and reliability. You can manage cookies through your browser settings.

5. Communications Preferences

You may receive email, call, or SMS updates about your orders. Marketing communications can be opted out at any time. Message and data rates may apply. If you no longer wish to receive texts, follow the opt-out instructions in the message.

6. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Account deletion is permanent. You can request deletion of your account and associated data by contacting us.

7. Security

We use reasonable safeguards to protect your information. No system can be guaranteed to be 100% secure, so please use the Service responsibly.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can delete it.

9. International Transfers

We may process and store information in the United States and other jurisdictions where our service providers operate. By using the Service, you consent to these transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last updated" date. Continued use of the Service after changes means you accept the updated policy.

11. Contact Us

Questions about privacy? Email help@menutime.app. For more information about your rights, please see our Terms of Service.